Terms

Prices

All sale prices on this site are exclusive of VAT refrigerazione.it-catering. Prices are subject to market changes without notice. By submitting the order form, the price will be fixed on site at the time of order.
IMPORTANT: For orders under €. 100.00 excluding VAT will be applied in the order confirmation for an additional charge of €. 20.00 per order handling.

Payment

METHOD 'OF PAYMENT:

 
100% advance with: Bank transfer, credit card, paypal 
shipping costs

Shipping will be calculated based on destination and quantity of articles .

Delivery and transportation

The delivery of these products vary from 3 days to 4 weeks, so notify the date by phone or on the order confirmation that the customer will receive. Products purchased will be delivered by the company selling at the indicated time period specified by the customer upon receipt of order. Deliveries made ​​in the village poor, smaller islands, historic towns, mountain resorts or at least to those places where the great means are unable to pass, will be subject to the formulation of a specific quote on a case by case basis. At the time of delivery, the customer must check the integrity and the absence of external defects (damaged packaging, wet, tampered with, etc..) And indicate on the document accompanying the words: "I AGREE WITH RESERVE OF CONTROL AND VERIFICATION OF THE CONTENTS INTACT." It 'important to communicate within 1 working day of the damage found by fax at 480 858 0824 or by e-mail:info@ristorazione-refrigerazione.it

Our merchandise is accompanied by shipping documents, so when you receive the goods on our DDT is important to include the words: "I AGREE SUBJECT TO INSPECTION AND VERIFICATION OF THE CONTENTS INTACT" because this way you will be guaranteed the replacement in case of breakage .

  In this case, the breakage or damage during shipping are covered by insurance.

For purchases under €. 500.00 including VAT from the company to the customer the option to choose between replacement and reimbursement of the goods.This condition applies only if the customer allows our couriers pick up the goods from their home within 10 days of the damage received. Otherwise the company is only obligated to replace the goods.

Please note that if you have not included this wording on the document accompanying the goods are not responsible for any shipping damage and we can not avail of the refund, so you have to pay both parts is shipping for the replacement of the material.

Right of Withdrawal.

The withdrawal right is exercised by sending, within 10 (ten) working days from receipt of goods, a written notice by registered letter addressed to DLService - Along Via Casale 2-82018 S. Giorgio del Sannio ( Benevento). The communication can be sent within the same period, by fax to 0824 480858, provided it is confirmed by registered letter within 48 hours. Such notification must include the product codes that you intend to return as well as indications of bank details (IBAN) on your account in order to allow the credit via bank transfer. Within 10 (ten) working days from the exercise of the right of withdrawal, the customer must ship the products. These products have not been used and to be absolutely in the same condition they were at the time of delivery. It also states that in no case be withdrawn parcels cash or in carriage.

Warranty conditions

Product Conformity

The seller undertakes to deliver products that comply with agreed contractual agreements and free of defects that could jeopardize their functionality.

Duration of Warranty

The warranty of the product sold has a duration of 12 months from the date of delivery. The warranty for parts replaced or repaired in the same ten days of the expiry of the warranty. Upon expiry of the warranty claim may not be enforceable against the seller.After the guarantee, the seller, at the request of the customer, can make repairs by paying the costs of intervention. Any work will be planned so the buyer has the right to accept or not the cost of intervention.

No Warranty

The seller shall not be liable for any abnormalities of electrical parts and / or electronic defects and malfunctions of components subjected to wear (eg gaskets, fuses, brushes, plastic tanks, sheets, etc..) Procured from an operation or treatment product.

The seller does not recognize any compensation of anomalies caused by:

  • lack of compliance with requirements of the users manual;
  • repairs, alterations, or changes made ​​without the consent of the seller;
  • for defects that depend on negligence and / or misuse of the product by the purchaser, or he from having made ​​changes or repairs without the consent of the seller.

The warranty does not include in any case the direct or indirect damages to people or things, it will give right to termination.

Reporting of defects

The buyer, on pain of forfeiture, must report the defect to the seller specifying in detail the nature and in writing, within 8 days of receipt of the product at ½ fax or letter. The buyer may not exercise any right of control does not guarantee if the seller believes to perform even after returning a piece.

Repair or replacement

After due notice to the buyer, the seller having established the existence of the defect may run or repair to be done by third parties.

Any issues related to electronic circuit boards should be inspected by the seller before sending the piece to replace collateral account. A power surge, a disorder of the external network, could cause damage not attributable to the seller and the product. During the warranty period for actions covered in the warranty, will not be charged for the cost of the materials replaced. In the case of a technician at the headquarters of the buyer will be charged for the costs (accommodation, meals and travel expenses) regardless of the reason for intervention.

All materials sent to the location of the seller must necessarily be in a free port. The arrival of materials with a charge of transportation will be automatically rejected.